Cancelling Mindbody is mostly a timing problem. Miss the notice window and your contract can renew for another term. Cancel too early without an export and you can lose your client data.
This guide covers what Mindbody says about contracts and cancellation, what to export first, and how to switch to new software without your clients noticing much.
This is for studio owners cancelling Mindbody business software. If you're a client cancelling a class membership, contact the studio directly: memberships belong to the studio, not to Mindbody.
Facts below come from Mindbody's own guide on contracts and cancellation, last updated March 2026, unless we say otherwise. Your signed Order Form always wins, so check it.
Mindbody cancellation at a glance
| Question | Answer |
|---|---|
| How to cancel | Contact Mindbody support by phone or online |
| Notice needed | At least 30 days before your term ends or next billing date |
| Contract lengths | Month-to-month, or fixed terms such as 12, 24 or 36 months |
| Month-to-month minimum | Usually 90 days |
| Cancel mid-term? | Not on fixed terms, unless your Order Form allows it |
| Auto-renewal | Yes, unless notice is given |
| Data access | Until your final billing date |
| Data export after cancelling | Paid service, up to 30 days after cancellation |
Step 1: Find your Order Form
Your Order Form is the contract you signed. It sets your term length, renewal date and notice period. Mindbody says you can ask support for a copy if you no longer have it.
Look for three things:
- Term: month-to-month, or a fixed term like 12, 24 or 36 months
- Renewal date: when the current term ends
- Notice period: usually 30 days, but your form may say something else
Write the last day you can give notice in your calendar. If your term ends on June 30, notice has to reach Mindbody by May 31 at the latest. Aim for earlier.
If you're on a fixed term
Mindbody says fixed-term contracts can't be cancelled mid-term unless your Order Form says so. In practice that means you'll likely pay until the term ends even if you stop using it. If you're closing your studio, ask for a waiver anyway and explain why. If the remaining amount is large, have someone read the contract before you sign anything new.
If you're month-to-month
Mindbody says most month-to-month contracts start with a 90-day minimum. After that, you can generally cancel with at least 30 days' notice before your next billing date.
Step 2: Export your data before you give notice
Do this while you have full access. Mindbody says you keep access through your final billing date, and lose it once the site is deactivated.
Mindbody says you can export data as CSV files, including:
- Client contact details
- Membership details
- Purchase history
- Visit records
- Sales reports
- Staff data
For moving to new software, the files that matter most are:
| Export | Why you need it |
|---|---|
| Client list | Names, emails and phone numbers of everyone who has booked |
| Active memberships | Who is on which plan and when it renews |
| Class pack balances | How many credits each client has left |
| Upcoming bookings | So nobody loses a spot on switch day |
| Visit history | Optional, for your records and reports |
Other software companies' migration guides point to Mindbody's Reports section for these, such as Clients and Visits Remaining. Report names vary by plan, and some lower plans may not include every report.
The paid Subscriber Data Export
For large data volumes, Mindbody offers a data export service for an extra fee, available for up to 30 days after cancellation. Mindbody doesn't publish the price; other software companies' migration guides quote about $500.
Most small studios don't need it. The self-serve reports above cover clients, memberships and pack balances. It's worth asking about if you need forms, contracts or saved card details.
What about saved cards?
Migration guides say the paid export can include card details, sent encrypted to a new payment processor that accepts them. Many booking tools can't take them, Time2book included. Plan for each client to add their card once in your new software. A clear email with a direct link makes this quick.
Step 3: Set up your new software
Before giving notice, have your next system ready. You want a short overlap where both work, not a gap where clients can't book.
- Rebuild your schedule: classes, appointments, instructors and capacities.
- Recreate your pricing: memberships, class packs, drop-ins and intro offers.
- Import your clients: with their memberships and remaining credits.
- Connect payments: and run a real test purchase.
- Test booking on a phone: most clients will book that way.
If you're switching to Time2book, we'll do the import for you for free. Clients keep their remaining credits and membership renewal dates, and the import is silent, so nobody gets emails until you're ready.
Still choosing? See our list of Mindbody alternatives and a breakdown of what Mindbody really costs.
Step 4: Give notice to Mindbody
Mindbody says to cancel by contacting support by phone or online. Their team will confirm your term, notice period, final billing date and export steps.
When you do it:
- Get it in writing. Ask for an email confirming your final billing date.
- Keep a reference number for the request.
- Don't assume the date. Your access ends on the final billing date Mindbody confirms, not 30 days after you asked.
- Check your statements after the final billing date.
Step 5: Move your clients over
This is the part clients actually see. Keep it simple.
Stop recurring charges in Mindbody
Cancel client memberships and autopays in Mindbody once they're set up in your new system. Otherwise clients can get charged twice.
Tell clients once, clearly
Send one email or announcement that covers:
- What's changing: "From March 1, book through our new booking page."
- What stays the same: their membership, credits and prices
- What they need to do: sign in and add a card
- The link: one button, straight to your booking page
Update every booking link
Swap Mindbody links everywhere clients find you:
- Your website's Book Now buttons
- Instagram and Facebook bio links
- Google Business Profile booking link
- Email signatures and automated emails
Know what you're giving up
If clients find you through the Mindbody consumer app or ClassPass, those bookings may stop when you leave. Check how many new clients actually came from there before you cancel. For most small studios, Instagram, Google and word of mouth bring in more.
A simple cancellation timeline
| When | What to do |
|---|---|
| 8–12 weeks before renewal | Find your Order Form and pick your new software |
| 6–8 weeks before | Export your data and start the import |
| 5–6 weeks before | Test booking and payments, then give Mindbody notice in writing |
| 2–4 weeks before | Tell clients, update booking links, ask them to add a card |
| Switch day | Turn off Mindbody autopays and take bookings in the new system |
| After final billing date | Check your statements for any extra charges |
Final thoughts
Cancelling Mindbody isn't hard, but the order matters. Find your renewal date, export your data, set up your new system, then give notice in writing. Do it in that order and your clients will barely notice the switch.
If you're moving to Time2book, start a free trial and we'll handle the migration for you.
FAQ
Contact Mindbody support by phone or online and ask to cancel. Mindbody says it needs at least 30 days' notice before the end of your contract term, or before your next billing date on month-to-month plans. Ask for written confirmation of your final billing date.
Usually not. Mindbody says fixed-term contracts can't be cancelled mid-term unless your Order Form says otherwise. Month-to-month contracts usually start with a 90-day minimum commitment.
Yes. Mindbody says contracts renew automatically at the end of the term unless either side gives proper notice. Check your renewal date in your Order Form and give notice at least 30 days before it.
Mindbody says you keep access through your final billing date. After the site is deactivated you can't reach the data, so export your clients, memberships, visits and sales before then. For large data volumes, Mindbody offers a paid export service for up to 30 days after cancellation.
Don't count on it. Mindbody's paid data export can include card details, but only for payment processors that accept a secure transfer, and many booking tools, including Time2book, can't import them. Plan for clients to add a card once in your new software.
Export your data while you still have access, import it into your new software, test booking and payments, then tell clients about the switch before your Mindbody contract ends. Time2book moves your clients, memberships and class pack balances for free.
