Your Studio - Studio Policy
Cancellations
Please cancel at least 24 hours before your class or appointment starts so we can offer your spot to someone else.
If you cancel in time, your class credit goes back to your account and you can rebook. If you cancel later than that, the class credit will be forfeited.
No-shows
If you do not attend and have not cancelled, the class credit will be forfeited. Repeated no-shows may mean we restrict future bookings.
Late arrival
Please arrive a few minutes early. If you arrive more than 5 minutes after the start, we may not be able to let you in, for your safety and to avoid disturbing the class.
Your booking will then be treated as a no-show. Sessions start and end on time; arriving late does not extend your session.
Refunds
Payments are non-refundable. Cancelled bookings go back to your account as credit, except where the law requires otherwise.
Class packs and memberships are personal, cannot be transferred and must be used before they expire. Unused classes do not roll over.
Health and safety
Please tell your instructor about any injury, pregnancy, recent surgery or health condition before class. You take part at your own risk and should work within your own limits.
We may refuse or stop someone's participation if it is not safe for them or others, or if they ignore the instructor's directions.
In the studio
Grip socks are required on reformers.
Please keep phones on silent and wipe down equipment after use. We are not responsible for lost or stolen belongings.
If we cancel a session
We may cancel a session for reasons outside our control, such as instructor illness, equipment failure or force majeure. We will tell you as soon as we can and offer another time or a refund.
Changes
We may update this policy from time to time. By booking, you agree to the policy in place on the day of booking.