The waitlist feature allows clients to join a queue when a class is fully booked. When a spot becomes available, Time2book automatically books the next client in line — so you don’t have to manage it manually.

Enable waitlist

To allow clients to join a waitlist:

1. Go to Settings → Policies.
2. Scroll to the Waitlist section.
3. Turn on the Waitlist toggle.
4. Click Save changes.

Once enabled, clients will see a Join waitlist button when a class has no spots left.

Set waitlist cutoff time

You can control how close to the class start time clients can still be promoted from the waitlist.

1. Go to Settings → Policies.
2. Under Waitlist cutoff, choose how many hours before class auto-booking should stop.
3. Click Save changes.

After the cutoff time, clients will remain on the waitlist but won’t be automatically booked in.

How clients join the waitlist

When a class is fully booked:

1. The client clicks Join waitlist on the class.

1. They confirm their booking.

1. They’ll see a confirmation that they’ve joined the waitlist and receive an email confirming they’re on it. If a spot becomes available and they’re automatically booked in, they’ll receive another email.

Automatic booking from the waitlist

When a spot becomes available:

• The system automatically books the first client on the waitlist.
• If the booking fails (for example, no credits left in the membership), the system moves to the next person.
• The client who gets booked receives an email notification confirming their booking.

This ensures empty spots are filled automatically without manual follow-up.

View waitlist for a class

You can see who is on the waitlist for any class:

1. Go to Schedule.
2. Click on a specific class.
3. In Clients section, open the Waitlist tab.

Clients are listed in order — the client at the top joined first and will be promoted first when a spot becomes available.